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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Rupert was very helpful dealing with our complaint regarding The Listel, and responsive when we had flight problems due to weather.
Peter Cresswell
13th March 2018
Never a problem, never a worry and friendly professional service. If you are spending a lot of money each year on a holiday and snow holidays mean a lot to you, this is what you want. Keep doing what you do and we'll keep booking! No reason to look elsewhere for the countries you arrange holidays in.
Stephen Worsley
13th March 2018
Very thorough, catered for exactly what we wanted, listened to our needs of our trip, very prompt with quotes and bookings, good communication.
Ruth Groves
13th March 2018
It felt like a really personal service and very responsive. We sent out a few emails to other companies and Ski Safari were the only one that followed up proactively and provided holiday ideas to us.
Lou Buggy
13th March 2018
1st Class from start to finish, nothing too much trouble, very knowledgeable staff James in particular who was great at putting together our itinerary.
Jeannette Dennison
12th March 2018
It's really helpful to be able to talk to someone who's actually been to the resorts and can answer questions on the specifics such as ski lockers.
Carolyn Bennett
12th March 2018
Booking was easy and Andrea was very helpful. Meeting her in resort was also a nice touch to make us feel valued!
Laura Audley
12th March 2018
Andrea dealt with our booking this year and was very helpful. Slight hiccup with the rail pass but it was sorted out immediately. It is great to be able to say where we would like to go and when and know we can leave it up to you to sort it all out. Excellent.
jackie day
12th March 2018
David Button - Snowmass - 21 Feb 2018
Awesome!
David Button
12th March 2018
We would not have considered Winter Park until suggested by James and it was an ideal American destination for just a week. Would certainly return. As always the Ski Safari machine makes sure all aspects of the holiday are efficiently co-ordinated, leaving us to enjoy our time in the snow. Thank you, James.
Graham Taylor
12th March 2018
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