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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great communication and service from James and Hannah.
Derek Hirst
15th March 2018
Special thanks to Andrea Selig who listened to our requirements and preferences, impressed me with her local knowledge and recommendations for Whistler and arranged hotels that really suited us. We had a great holiday. I have already recommended Ski Safari a couple of times.
Al Poole
15th March 2018
SS provided an excellent service and were helpful and knowledgeable. I’m looking at booking my next trip through SS.
Chris Meikle
15th March 2018
Always found Ski Safari to be a very good knowledgeable company and have always dealt with Andy Knights - who knows exactly what I like. I also very much liked the fact my lift pass was waiting for me at my hotel - bonus points for this!
Maria Apperley
14th March 2018
James Goodman - Sun Peaks - 26 Feb 2018
Knowledge and experience was used in steering us toward this resort after an initial enquiry about somewhere else. It could not have worked out better. Any contact was polite and efficient. Overall price stops me from being delirious with joy.
James Goodman
14th March 2018
We are just back home from our trip to Canada which you organised. We just want to say a particular thank you, for a fantastic holiday. The vehicle was excellent for the journeys we made, some in very wintery conditions. Your guidance about packing skis into the car was useful as the ski rack wasn’t available. All the accommodation was very good, comfortable and convenient. Added to all this condi…
Andrea Webster
14th March 2018
A fair bit better the Ski Club of GB, my normal ski holiday company.
david hurley
13th March 2018
I wish to thank Ski Safari and all at Panorama for the most amazing ski holiday I have experienced, this has to be the top of my list of ski experiences.
Fiona Chamberlain
13th March 2018
Excellent service all round. They answered all my questions promptly and with expertise.
Gigi Ho
13th March 2018
Pamela Evans - Nozawa Onsen - 17 Feb 2018
Very helpful staff - amenable in making small changes to the itinerary. Always answered questions, offering advice and suggestions. Friendly yet professional.
Pamela Evans
13th March 2018
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