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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Ski Safari were excellent. I hadn’t received a personal recommendation to use them however I was satisfied after reading recommendations in newspaper articles and many excellent on-line reviews. From beginning to end I received excellent customer service from Ski Safari. This was my first ski holiday and they provided me with excellent guidance and advice to find the holiday that best matched my f…
Corrine Doherty
8th March 2018
Chris Horsfall - Big White - 24 Feb 2018
If you could have booked me on a BA flight instead, you may have had a 10 / 10 score.
Chris Horsfall
8th March 2018
Excellent support from the telephone staff when booking the holiday and checking details aftwerwards. Very helpful.
Christopher Bourne
7th March 2018
Thank you so much for organising our skiing trip of a lifetime. It completely surpassed all expectations, and was probably the best holiday we have ever done. All in all, it was just the perfect trip, and everything worked flawlessly. The transfers, trains, ski courier, everything just went like clockwork and we couldn’t have been more impressed.
Cara Fotheringham
7th March 2018
Paul Cann - Geilo - 18 Feb 2018
Fast and efficient service from start to finish. Pleasure to deal with.
Paul Cann
7th March 2018
Once again, the quality of your service made for a wonderful, hassle free holiday- thank you.
David Horwood
7th March 2018
I thought your service was excellent and felt personalised. Documentation is good. The only negative was the issues around transfer on the outbound journey as described above.
George Luff
6th March 2018
Thank you James and Kirsten for everything.
LAURA BLACKWOOD
6th March 2018
Excellent service !! Could not have wished for more. We will be back. Booking and taking a holiday with Ski Safari is a fantastic experience - you know you are in great hands, right from the initial approach and search for a break. Could not have been any better.
Pete Hall
5th March 2018
Gillian Buxton - Whistler - 11 Feb 2018
We had the most amazing holiday ever. From the first phone call with Andy, then the last phone calls with Kirstin everything was so smooth and nothing was too much trouble. Fantastic service, thank you.
Gillian Buxton
5th March 2018
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