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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Excellent they have never in all the years I have booked with them let me down.
Garry Liddell
20th February 2019
All sorted in 2 days from phone call. Perfect place just wish my skiing was as good as the service.
Lee Samuels
20th February 2019
Excellent on all levels. Good pre holiday research. Booking process was simple with all the various elements of the holiday processed by Ski Safari. All necessary paperwork arrived well in advance. Our complaint with regard to transfer was dealt with promptly and to our satisfaction. I would recommend the company to a friend.
Caroline Lawrenson
20th February 2019
Very impressed with service especially changes made to holiday when flight times were changed. Also very helpful while we were away and helped to facilitate change of time of booked transfer from resort to Oslo.
Jacqueline Antrobus
19th February 2019
Excellent.
Elizabeth McGugan
19th February 2019
Very knowledgable staff (Andrea) when booking. She had obviously been to [Nozawa Onseon] a lot. Super efficient booking and follow up with additional requests. When we go back to japan skiing we will definitely use you again.
Chris Pyne
19th February 2019
First class.
JILLIAN LUFF
19th February 2019
Excellent person to person contact with travel consultants who had clear knowledge of resort and accommodation. Really helpful in understanding requirements and providing an excellent service.
Roger Osgood
18th February 2019
As always an excellent service and I have recommended you to fellow skiers.
Gordon Evans
18th February 2019
Reliable and knowledgeable.
Mhoire Hamill
18th February 2019
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