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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

I love you that’s why I keep coming back. Rupert is so helpful. Been coming to you now for 15 years at least. So helpful and patient.
Michele Levy
18th February 2019
Great service, all questions answered thank you. Keep doing what you are doing as you are very good at it. A real pleasure to book a holiday with you and will be looking at dates for next year very soon, thanks again.
Lorraine Beaver
17th February 2019
Excellent value combined with an ability to accommodate my eccentric travel requirements.
rob daniels
17th February 2019
Emily was fantastic, always quick to respond and answer our questions.
Collette Townsend
17th February 2019
Great service from booking the holiday to arriving back home. Love the variety of holidays on offer in particular to Scandinavia.
James Chappell
17th February 2019
Very efficient, resolved cleaning issue at hotel straight away. Very friendly staff. Good to speak to people with knowledge of resorts.
Steven marquis
16th February 2019
Very good service throughout.
Laura Blackwood
16th February 2019
Thank you for all of your help all the way through our holiday, from enquiry stage right the way through to going.
Paul Herniman
16th February 2019
Wonderful personal service. The organising of the flights and accommodation in Tokyo and Kyoto was efficient, helpful and well thought out. My son and I had a very memorable and enjoyable holiday.
Steven Knapton
16th February 2019
Second year in a row we've booked through Andy at Ski Safari. Really love the level of personal service we get ensuring we get the holiday we want, right resort, hotel and facilities. 2020 already in the planning.
Rachel Scarll
16th February 2019
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