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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

From day one I had nothing but friendly, accurate, attentive and informative attention and replies from Ski Safari. They made it so comfortable to simply send off an email no matter how ridiculous the question I had may have been the responded all the time in a timeous manner and an exceptionally friendly manner. It made the whole process comfortable and completely and absolutely hassle free.
Sheena Niven
25th February 2019
Ski Safari are great - they operate the way companies used to operate and still should. Wonderful service from start to finish.
Geoff Maguire
24th February 2019
You think of everything but don't overload us with information/requests for feedback/reminders. You treat customers like grown-ups but clearly will step up if there's something we hadn't thought of or can't obtain ourselves. Quickly booking the transfer coach when it was clear that the Oslo-Geilo train connect was just too narrow a shave is a standout example of this, though there are many others.…
Emma Firestone
24th February 2019
Good only one problem we changed properties which we had booked and were left wondering where our shuttle bus had nt arrived. We called and were told they had expected us to be picked up from original property where we were dropped off.
Paul Lloyd
24th February 2019
Everything was made easy. Thank you very much.
Maria Lawley
23rd February 2019
Service was excellent. Several iterations and last minute additions were catered for with professionalism, patience and good humour. Everything worked as expected and was organised well. Recommendations were generally good. Would have preferred different accommodation perhaps at Furano but understand limitations in this respect.
Trevor Brown
23rd February 2019
Excellent service - we'll be back (again)!
Richard Keates
21st February 2019
Very helpful when it came to obtaining various quotations and very prompt in responding to any queries, kept us informed throughout the booking process and leading up to the hotel with several flight changes.
Debbie Martin
21st February 2019
Excellent on all levels. Good pre holiday research. Booking process was simple with all the various elements of the holiday processed by Ski Safari. All necessary paperwork arrived well in advance. Our complaint with regard to transfer was dealt with promptly and to our satisfaction. I would recommend the company to a friend.
Caroline Lawrenson
20th February 2019
All sorted in 2 days from phone call. Perfect place just wish my skiing was as good as the service.
Lee Samuels
20th February 2019
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