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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Always impressive, personal and with excellent attention to detail.
GRAHAM POOLEY
3rd April 2019
All very efficient, thank you!
Faye Stevens
2nd April 2019
It was an excellent trip, really well organised. All your recommendations for the trip were spot on and made for a great time.
Hywel Payne
1st April 2019
Excellent service and knowledegable staff. Responsive to questions evening when on holiday.
Andy Swanston
1st April 2019
The staff at Ski Safari were a great pleasure to deal with from start to finish, many thanks to Ross, Victoria and Claire. I forgot an item on leaving the resort, and they even helped me get that back!
Lisbeth Lennartz-Nuttall
31st March 2019
Continue to offer friendly knowledgable and helpful advice. Special thanks this year to Luke for providing last minute Aspen marriage info and getting celebratory champagne & fruit from Limelight for us :-)
Jackie Kearley
28th March 2019
I can't fault anything about this holiday, from the knowledge of the reps at the initial enquiry, the price, the quality of arrangements whilst on holiday (lift passes, heli-skiing etc.) and the after sale support has been exceptional.
Kelly Malarz
28th March 2019
Loved the service. I liked the fact Ski Safari offered other excursions. We skied first and then booked 3 nights in Whitehorse on a Northern Lights tour. This is why I booked with you as we would not have considered that unless you had offered it.
Juliet Hunter
28th March 2019
Great, personal service. Very responsive and gave us confidence. One (very) small point, we had been discussing ski hire etc and had been told helmets would be available, but it wasn't until we received the pre-departure pack that we read that their availablity couldn't be guaranteed so you recommend buying our own. We did in the end, but a heads-up earlier would have been helpful as we spent a…
Caroline Boyd
28th March 2019
Very helpful and knowledgeable throughout.
Geoffrey Corner
28th March 2019
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