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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Robert Marks - Åre - 15 Dec
Clear, concise and helpful. Ross and Victoria, who both dealt with my booking, very helpful and friendly in answering queries over the phone and by email.
Robert Marks
9th January 2020
Straightforward, very knowledgeable, fast to answer queries, understand the ski holiday. Many thanks to all involved.
Alison Warford
8th January 2020
Excellent and knowledge staff. James knows his stuff and we appreciate that anywhere they suggest you go to they’ve been there themselves. We highly recommend Ski Safari if you want to have confidence in your ski holiday.
Joel Krueger
8th January 2020
Flawless service from start to finish
Amanda Grosvenor
7th January 2020
Ski Safari gave good and accurate advice on our ski trip to Trysil. Our holiday went as planned and the skiing exceeded our expectations. We have used Ski Safari for 4 ski trips and have found them very knowledgeable about the resorts. We definitely recommend them for two centre trips where transfers can be confusing or difficult to arrange. Generally we have been very impressed and will use Ski S…
Lisa Ward
7th January 2020
Thank you Rupert and Victoria....fabulous service throughout. Already saving for a return trip to Sun Peaks in December 2020.
Jennifer Thetford
6th January 2020
Ski Safari are a brilliant team and very helpful. Ross was patient and responsive on pre-holiday options at planning stage and Emily great at problem-solving, ever courteous and professional. Will definitely recommend the team to friends. Thank-you for a great holiday.
Rochelle Gosling
6th January 2020
We don't often use travel agents as we do lots of unplanned trips these days, but Ski Safari definitely make it worthwhile for a ski holiday.
Dave and Anne Reid
6th January 2020
EXCELLENT ! through and through.
Carolyn Bryan
6th January 2020
Everyone at Ski Safari have been very helpful. They have had great attention to detail throughout and have always been happy to make adjustments and increments to the original package. They have a great range of destination options and provided a good range of options and cost levels for our trip to Banff, helping us to decide on our wants and needs. It was a great experience using Ski Safari an…
Dominic Balfe
6th January 2020
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