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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great service.
neil hussey
13th January 2020
The staff at Ski Safari offered a great service. Very knowledgeable regarding destinations that suited our needs. Friendly and efficient at all times.
Pamela McLean
12th January 2020
Second time I have travelled with you - service excellent! Very patient in exploring multiple options for us and providing advice. Booking process and follow up then very straightforward.
Steven Webb
12th January 2020
Ski Safari take the stress out of booking a holiday like this where there are multiple services to be organised. Staff are knowledgeable and always respond to queries quickly.
Stella Clark
11th January 2020
The holiday was well organised. We had very helpful advice on bookings and how skiing works given this was our first ever ski holiday. The Ski Safari team responded quickly and helpfully to any of our queries.
Digby Bennett
10th January 2020
Jack and Emily have provided excellent service. I’ve recommended them both to friends. Fantastic.
Nicola Hopkins
10th January 2020
I was very impressed with James’s knowledge and the way he walked me through my options and the booking. Emily was very efficient in the follow up after I had booked. I would definitely use Ski Safari again.
Elisse Thompson
10th January 2020
The Ski Safari team were professional, knowledgeable and extremely helpful throughout the entire process. Right from James’ recommendations, adding/amending lessons/lift passes, pre-departure questions and ensuring we had everything we needed before we left.
Tracy Stonehouse
9th January 2020
Robert Marks - Åre - 15 Dec
Clear, concise and helpful. Ross and Victoria, who both dealt with my booking, very helpful and friendly in answering queries over the phone and by email.
Robert Marks
9th January 2020
Excellent service, knowledgeable staff and overall, a pain free experience when it comes to booking a holiday. Ski Safari take care of every detail.
Terry Dixon
9th January 2020
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