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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Highly knowledgeable agents about the resorts and offerings in Scandinavia -which was where we wanted to travel. Great communication and very thorough with the quotes and information. Quick to respond to questions. Highly recommended and we would definitely use Ski Safari again.
Emma Lee
16th January 2020
Great service with any questions handled efficiently. Excellent checks to ensure passports visas and insurances were up to date. Leaving nothing to chance. All handled by friendly and efficient representatives.
Alan Livingston
16th January 2020
Excellent - any queries were emailed and answered promptly.
Andrea Richards
15th January 2020
We were very impressed with our holiday with Ski Safari. Communication during the booking process and before we travelled was excellent, and we were given detailed instructions on where to go and what to expect for each part of our trip. The resort and accommodation was exactly what we wanted and we feel the whole trip- including an additional night's stay in Oslo and ski equipment and lessons- re…
Sarah Preston
15th January 2020
Thank you for recommending Panorama to us, it is a great place to ski, perhaps more varied than Banff/ Lake Louise. A real find.
Sally Clarkson
14th January 2020
Thanks to Andrea and Victoria for their great planning and knowledge of the holiday business in Japan.
Mark Hockin
14th January 2020
I was recommend to SkiSafari many years ago by a friend and since then have booked two big trips with them. I've never spoken to anyone there who failed to impress, for this trip it was Rupert, Hannah and Emily. Great service and superb response times but it's their knowledge and affability that does it for me. Yes, you can always find cheaper but I don't believe better. Ski Safari know their bus…
John Raffles
14th January 2020
I have been so impressed with your attention to detail, polite communications, rapid responses and even on the 30th Dec, immediate response while we had a small muddle in Oslo. You have provided us with excellent service. Thank you.
Theresa Plewman
13th January 2020
Very helpful.
G F WAdie
13th January 2020
Great service.
neil hussey
13th January 2020
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