Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

A first-class service throughout. All Ski Safari staff were professional, knowledgeable and promptly helpful throughout. When our original flights were cancelled with a week to departure they were at pains to reassure us that they were on the case and did not disappoint with an alternative. The proof of this being that we are already in touch again about booking at the same resort (Trysil) for o…

Paul Chatt

26th January 2020

I have been so impressed again with the service of Ski Safari! Value for money, fab locations and a personal touch!

Amy Evans

25th January 2020

From the first email we sent asking for a quote for a resort to receiving the travel pack the staff have been great. Helpful, patient and knowledgable. In the end, we just said to the advisor we want to go for 10 nights, stay in one resort and this is our budget. They gave us a handful of options, with Banff being one of the recommendations. We had not considered Banff, so glad Kat suggested it, w…

Stephanie Johnson

25th January 2020

I would highly recommend Ski Safari for booking a beautifully designed and executed skiing holiday. The knowledge of the resorts was evident, so our experience was matched to an appropriate resort. The itinerary was great, and the information packs contained all the details one might need. The chosen resort and hotel was spot-on. We would certainly go through them again for our next holiday. I was…

Elin Davies

24th January 2020

You know what you are talking about and any minor operational niggles are fixed quickly.

Chris Duckett

23rd January 2020

Superb

Debra Hurley

22nd January 2020

Ski Safari is the only company I would go to for our ski-holidays. I have talked to others and they do not come close. A rare combination of outstanding insider-knowledge, friendliness, patience with my questions and my miscommunication, attention to detail and professionalism. Emily and Kat have always been helpful.

Nicola Rodriguez

21st January 2020

Almost 100% perfect

Dave Glover

21st January 2020

Ski Safari is by far the best holiday company we have ever dealt with. We have now taken approximately seven or more trips to various parts of the world with Ski Safari, and have never been disappointed. The team is so knowledgeable that they are always able to recommend little touches that we would not have thought of, but which add immensely to our enjoyment of the holiday. They understand our …

Chris Tomlinson

17th January 2020

As always a great service provided by Ski Safari. Thanks again to Andrea who was brilliant and efficient as always.

Alexander Esslemont