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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

The service I received was very friendly and professional. There was one glitch, in that the pass I bought didn't cover one of the days I was there, but Ski Safari refunded the cost of the day ticket immediately they were informed. I have learned to read ALL of the emails received, as some details are in the cover letter rather than the attachments.
Alan Adams
4th February 2020
As always, more than satisfied. Excellent holiday - thank you. Ski Safari are brilliant, your staff are an absolute credit (especially Andy K). You always beat our expectations and we always come to you for our holidays.
Bev Griffin
4th February 2020
Absolutely brilliant holiday, can't complain about the service. Everything ran smoothly and was sorted for us.
Richard Flook
30th January 2020
Honestly the best company I have ever dealt with! Everyone had so much knowledge. Caroline completely listened and talked through all options and answered all questions to create the perfect holiday. Caroline was so friendly and nothing was too much trouble. Didn’t feel pressured into making a decision either which I really appreciated. Loved the flexibility ski Safari has to offer, can literally …
Hannah Sharp
30th January 2020
Thank you for arranging our trip of a lifetime to Japan Niseko which we would love to return to! The process was seamless, the level of communication exceptional, patience and explaining all the small details no enquiry however small was never any trouble! All the team I spoke with were familiar with our booking, looking forward to booking with Ski Safari again next year! Special thanks to Andrea …
Verony Breeze
30th January 2020
We were after a better than budget 2 week ski holiday. We didn't have the time to attend to all the details ourselves so left that in the hands of the expert advisers. The end result was exactly what we wanted.
Craig Jennings
30th January 2020
Simon Topley - Whistler - 10 January 2020
Great customer service as always. Have used Ski Safari many times and find their knowledge and service are at the highest level.
Simon Topley
29th January 2020
I will admit that I’ve seen ski safari on the internet before but have avoided using them due to not knowing much about them and being slightly dubious of online only services. Boy was I wrong. They were brilliant. The whole process was easy, personal and so well organised. I liked the fact that they knew what they were talking about. There is a certain element of trust. In that I told them what w…
Helen Phelan
28th January 2020
This is the first time we have used Ski Safari and would definitely recommend, to anyone for a skiing holiday. Their services were brilliant, we received paperwork with maps, details of our itinerary, which all went to plan.
John Livesey
28th January 2020
A first-class service throughout. All Ski Safari staff were professional, knowledgeable and promptly helpful throughout. When our original flights were cancelled with a week to departure they were at pains to reassure us that they were on the case and did not disappoint with an alternative. The proof of this being that we are already in touch again about booking at the same resort (Trysil) for o…
Paul Chatt
26th January 2020
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