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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

This is our second time with Ski Safari and your service has been second to none. You are not the cheapest but everything about your product was great and we really appreciate the personal service we received from Victoria.
Peter Mitchell
27th February 2020
Very helpful and friendly on the phone, always happy and quick to sort any issues that arise.
Lyn Corderoy
27th February 2020
Nice that gave a general overview of holiday options and then got quote and more info from Ski Safari when requested.
Joanna Rooney
26th February 2020
I would never normally use an agent to book a holiday; would always do it ourselves. I contacted Ski Safari for ideas and on the end they gave me a better deal than I could source individually.
Alastair Meyers
26th February 2020
Helen and Hannah were great.
Chris Dagnall
26th February 2020
Ski Safari have been great from start to finish. This was our first Family Ski Holiday and Ski Safari made it a success! They provided very useful advice and sound planning and were very patient with us. During the holiday they were in touch and helpful with delays. We missed our return flights due to snow and Ski Safari completely took the pain away and sorted new flights and accommodation, whils…
Joanna Blaikie
26th February 2020
Loved the personal touch, nothing was too much trouble. Tailor-made to our requests. Whole process of planning/booking was smooth. Would definitely recommend.
Wendy Anema
26th February 2020
Excellent service. Answered every question promptly. Ski Safari helped to reassure us with local knowledge of the resorts.
Chris Gilbertson
26th February 2020
Fantastic service before and during the holiday. Can’t recommend the service enough. Weather caused us to miss our flight but the staff sorted a plan b for us with superb efficiency.
Emma Parry-Jones
26th February 2020
I stumbled across Ski Safari by chance and so pleased I did. You made everything so easy and you will be our first port of call for future ski holidays.
Matthew Neilson
26th February 2020
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