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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great service and responsiveness to make sure everything is set up well and you’re confident you’ll get the holiday you want.
David Reeman
28th February 2020
Great ski company that really understands what the customer wants. I love the fact you know the resorts and hotels so well so can genuinely advise.
Katherine McNabb
28th February 2020
David Leigh - Jackson Hole
Good communication from start to finish, good price, great accommodation, transfers in USA both on time no waiting.
David Leigh
28th February 2020
Great service, super supportive and patient staff - all I had to do was tell who and when and where and the rest was taken care of. Thank you!
Helena Thomas
28th February 2020
Really knowledgeable and helpful staff.
Joanna Hill
27th February 2020
Very helpful and friendly on the phone, always happy and quick to sort any issues that arise.
Lyn Corderoy
27th February 2020
This is our second time with Ski Safari and your service has been second to none. You are not the cheapest but everything about your product was great and we really appreciate the personal service we received from Victoria.
Peter Mitchell
27th February 2020
Great service as always from Ski Safari. I don't book my ski holiday with anyone else!
Michelle Bell
27th February 2020
James' knowledge of possible resorts and understanding of what we wanted meant he recommended the perfect holiday for us. We would not have been able to do this ourselves.
Helene Wilson
27th February 2020
Thanks for a great holiday! This was our first time skiing and we thoroughly enjoyed it. It was great to know that all the important stuff was taken care of so we could focus on enjoying our time.
Tom Booth
27th February 2020
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