Interested in working for us?
Based in bright, modern offices just steps from the beach in Hove, East Sussex, we're a team of passionate skiers, snowboarders and cyclists and are one of the
UK’s leading specialist tour operators of two successful (and growing!) travel brands: Ski Safari and Freedom Treks.
Ski Safari specialises in tailor-made ski holidays to North America, Asia, Scandinavia and Europe and Freedom Treks offers cycling holidays across Europe.
We offer a fun and rewarding working environment, competitive salaries, annual performance bonus, travel opportunities and additional benefits. We are always interested to hear from like-minded travel professionals who can genuinely bring something to our company.
Please note, we do not employ overseas resort staff, all of our positions are in our UK office. No agencies, thank you.
Tour Co-ordinator - Admin & Operations
Contract: Full Time, Permanent
Company: Ski Safari Limited
Location: Hove, East Sussex
Closing Date 19 June 2015
We're looking for a Tour Co-ordinator to join our expanding Admin and Operations department. We have a team of people looking after all aspects of a customer’s booking once the holiday has been sold. You would take over the booking and be the customer's main point of contact from then on.
This is a highly varied role combining administration, customer service and sales. Reporting to the Operations Manager, you’ll be:
- preparing and sending ATOL certificates and confirmation documents;
- booking car hire, transfers and other ground arrangements;
- advising on, selling and booking ski extras - lift passes, rentals, lessons and activities;
- dealing with changes and updates to bookings;
- collating and sending out customer travel documents.
You’ll have excellent attention to detail and a careful, thorough approach to work. A good telephone manner is required as we spend a lot of time on the phone talking with our customers – over 50% at peak periods. You must be a good team worker to ensure all tasks across all bookings are completed on time, and have strong time management skills. A passion for skiing or riding would be advantageous!
£18-22k per annum dependent on experience, plus generous company benefits including overseas travel to experience the product first-hand, a performance related bonus and pension scheme.
Office hours are Monday to Friday 9am-5.30pm, with occasional 10.30am-7pm weekday shifts and 10am-4pm Saturday shifts.
HOW TO APPLY
Please email your CV with a covering letter explaining why you would be a good candidate for this position to firstname.lastname@example.org.
NO AGENCIES PLEASE