Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Overall very impressed by Ski Safari.

Nicholas Farnell

23rd January 2023

Excellent service getting everything organised at short notice when the snow arrived. Very knowledgeable about all aspects including ski transportation. Scarlett could not have been more patient and helpful getting back to me quickly when I decided to book last minute when I knew where the snow was and from there - Scarlett and Hannah got everything organised for us answering and organising all sk…

Lesley Lovie

22nd January 2023

This is our 6th visit to the Nordic ski regions, and the first time we have used Ski Safari - they have won us over completely and we would not even consider using anyone else as everything from start to finish was efficient and very slick.

Pamela Owens

19th January 2023

Helpful, efficient and hassle free.

Tim Draper

17th January 2023

Great suggestions for the holiday, which came from listening to what we wanted at outset, with all questions answered and support provided when necessary.

Roger Peill

16th January 2023

Fantastic service from the entire Ski Safari team, namely Andy K and Toni Marsh. This trip was held over the period of the pandemic and the team couldn't have been any more helpful. They managed to provide us with a deal that changed little over the 3 years and managed flight changes excellently.

Paul Connelly

15th January 2023

Simply the best for knowledge, experience and customer service. What is also great is the amazing continuity of the team. Year after year it's the same people whose knowledge just grows. As to price - great service and knowledge is rare - perhaps the final trip is available at a lower cost if you do it yourself but Ski Safari provides so much more. Rupert, Hannah and the team once again ensured a…

John Raffles

13th January 2023

Everyone I've ever dealt with has been great. We had to move our dates a bunch of times because of COVID, but it was never a problem. They are friendly, efficient, and knowledgable.

Nic Warrington

12th January 2023

Comprehensive, professional and personal service. Have booked with them for over 10 years.

Sue Clugston

10th January 2023

The team at Ski Safari went above and beyond to ensure our first family ski trip was perfect. I could not fault their service and expertise. They were on hand to answer all my queries and concerns.

Bethan Dowsell