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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Excellent attention to detail, very responsive professional service with good communications.
Graham Pooley
22nd March 2023
Very efficient and good at keeping us informed, especially when there were problems.
Jill Grey
22nd March 2023
It's clear that Ski Safari knows more about skiing and ski destinations than any other company we have come across. The attention to detail is excellent and we have always had great experiences thanks to Ski Safari. We trust their advice implicitly.
Chris Tomlinson
22nd March 2023
As ever excellent service from Ski Safari, who always offer good advice and a flexible approach so you can have the trip you want.
LAURA Blackwood
21st March 2023
Ski Safari made the booking process very easy. All the information you needed for your trip was in one email. They made it really simple and easy. Would definitely use in the future.
Shelley Osborne
21st March 2023
Very efficient service with good communication for booking and leading up to the holiday.
Robert Holt
21st March 2023
Green Leaf, Niseko, Japan - Michael Luke - March 2023
Excellent service as always and the staff go above and beyond to ensure that you enjoy your holiday.
Michael Luke
21st March 2023
Everything from Ski Safari (Rupert, Sarah & staff) was really efficient. Always available to help with any issue prior to our departure. Took on board the make up of our group and found suitable accommodation for us.
Christine Fowler
21st March 2023
Always good service and knowledge our group has used Ski Safari for a number of years with know problems.
Colin Freaks
21st March 2023
All aspects of holiday - flights, equipment rental, passes, transfers, accommodation, very organised and knowledgable.
Bridget and Richard Pavitt
21st March 2023
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