Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Nothing was too much trouble. Everything went as it should.

Susan Thomas

2nd April 2023

We keep coming back, so you must be doing something right. Seriously, you provide an excellent service in bespoke holidays.

Gil Rhodes

31st March 2023

Ski Safari have delivered a fantastic skiing and touring holiday for us again, this time for our second trip to Whistler. We have used them several times in the past and each time they have come up with great ideas, flawless preparation and admin and first class delivery. We highly recommend Ski Safari.

Michael Pleass

30th March 2023

Such friendly and helpful staff, I would always use and recommend Ski Safari.

Samantha Anderson

27th March 2023

Ski Safari take the stress out of booking a holiday, especially varied ski holiday, and have the comfort that you can talk to someone about any concerns. We would definitely recommend Ski Safari to friends and family, in fact we already have !! We hope to go back to Norway or perhaps another adventure in the very near future. Well done to all the Ski Safari team for a job well done. Exceptional se…

Graham and Karen Smith

27th March 2023

Fantastic tailored advice. The whole holiday went seamlessly from start to finish. We had such an amazing time. Already planning for next year.

Chris Cookson

25th March 2023

Thank you for booking a quiet room for us. I have put some negative comments for the contracted services, but feel we have had great service from you. When we have managed to save up for another trip, we will definitely be asking for a quote.

Mary Goudge

24th March 2023

Over 20 plus years of consistently high and personable service for me. Ski Safari have never let me down..!

steven mcnicol

24th March 2023

Great company who are always ready to listen and help, plus they are there when things don't always go to plan.

David Williams

23rd March 2023

We originally booked this ski holiday pre covid and managed to go 3 years after originally planned. Ski Safari were very helpful in rolling this over each year and supported us through the process.

Joan Donnelly