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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

When we arrived in resort everything was not what we expected... these things can happen! But the 24 hour phone line works, and the teething troubles got sorted within 24 hours. I was called back when promised and the service we received was excellent.
Anna O'Kennedy
21st April 2023
Views at Bjorkliden, Sweden - Magdalena Richardson - April 2023
This was our second trip with Ski Safari, and once again the advice and service we received were perfect. From the moment we started planning the trip, all our whims and requests were taken into account, and we ended up with a ski holiday that should be on every skiers bucket list.
Magdalena Richardson
20th April 2023
We have used Ski Safari for our last 4 ski holidays and they always deliver excellent service, great knowledge and advice and flexibility to ensure we get exactly the holiday that is right for us. I wouldn't use anyone else!
Andrew Green
20th April 2023
Knowledgable friendly staff who go out of their way to book the exact holiday you want.
Diana Harrison
19th April 2023
Can’t rate Ski Safari highly enough. Perfect holiday. Will definitely use again.
Michele Humphreys
19th April 2023
We have used Ski Safari exclusively for our Winter holidays for many years now and they never fail to impress, I would recommend them without hesitation.
Graham Ponting
19th April 2023
Ski safari were excelent in every respect. I will be using them again. Efficient courteous and friendly.
William Moen
19th April 2023
Ski Safari did a very nice job in recommending and then putting together a bespoke trip for us to Norway. It enabled us to see swathes of the country, spend time in 2 cool cities, and get in 5 days skiing. A memorable trip.
Gareth Priest
19th April 2023
Definitely the best ski travel agent I have used. The staff are always friendly and helpful, and I really value the fact that they are knowledgeable about the resorts they advertise.
Chris Middleton
19th April 2023
This is our second holiday with Ski Safari and the second time that we have been more than impressed with the service, price and destination. Thoroughly recommend!
Lucy Beaumont
19th April 2023
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