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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Kids Club, Are, Sweden - Laura Sullivan - April 2023
Ski Safari are extremely knowledgeable and helpful. They take all the stress out of booking all parts of what is quite a complex itinerary for a family ski trip. We felt very relaxed about our trip which involved two flights each way, a 2h transfer, apartment, hire and lessons for a family of 4. The price for organising all of this is worthwhile. Thank you Ski Safari! We will continue to use your …
Laura Sullivan
30th April 2023
Thankyou Scarlett and Harry for your thoughtful advice and organisation. We had a great holiday!
Helen Jones
29th April 2023
Always helpful and professional even when changes made to itinerary made by customer.
Alan Hockaday
27th April 2023
Ski Safari was so supportive and informative. We made the booking quite late and the team was able to find us a fabulous ski holiday at a beautiful resort, including ski school! The itineraries provided were so helpful as we traveled in a country we had never been to before. All travel went seamlessly and that is down to how Ski Safari scheduled all the bookings and timings.
Cate Gwilliam
27th April 2023
Can’t fault the service and friendly staff.
Andre Duquemin
26th April 2023
Felt Carina made a massive difference to our holiday. We had no idea what we were getting with Norway but the little touches made all the difference. Getting the children to have ski lessons at the same time, from the same place but in different groups made the difference between Craig and I being able to ski or not. The recommendations for the City visit to Oslo were spot on. So many skiing mil…
Alexandra Rice
24th April 2023
Ski Safari made the process of booking a multi centre holiday very easy, we took advise on an itinerary to suit our family and were able to adapt this to suit our specific needs. They were happy to change some bookings for us and offered suggestions on activities - the information pack made things very simple and we didn't have any issues whilst we were away. Thank you!
Sarah Brecknell
24th April 2023
Family at Whistler, Canada - Marta Moses - May 2023
Great service, would definitely book again.
Marta Moses
24th April 2023
Always very helpful. Staff have been to the resorts so have first hand knowledge. I have booked my last 3 ski holidays with them and will continue to do so.
julia cook
22nd April 2023
When we arrived in resort everything was not what we expected... these things can happen! But the 24 hour phone line works, and the teething troubles got sorted within 24 hours. I was called back when promised and the service we received was excellent.
Anna O'Kennedy
21st April 2023
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