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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Very impressed overall with the advice and service received from SkiSafari, thank you very much.
Owain Baker
14th February 2014
Extremely pleased we found your site and company, the trip was outstanding and Andy Knights and your company has been a pleasure to deal with from start to finish. Excellent value...we will return for more!
Adam Blain
14th February 2014
The service and attention to detail that we have received has been fantastic. Victoria Shilston really took the time to listen to our requirements and tailor made the experience to the absolute last detail. Thank you. I have been raving about this experience since my return and look forward to booking with you again.
Elaine Grace
14th February 2014
The travel and holiday arrangements all worked well so thank you for that. We went to Japan for one reason and it delivered big time. The snow was the best ever and we had a great time. All positives nothing to complain about except we are now spoilt so piste bashing is going to be hard to get back to.
Iain MacDonald
14th February 2014
Always find Ski Safari helpful and they are happy to suggest ideas when we are not sure what/where to go
Siobhan Johnson
14th February 2014
Our second amazing holiday booked through Ski Safari, next year will hopefully be the third!
Mark Berry
14th February 2014
Always excellent! Andy K is great, honest advice, works hard to meet all the demands and changes I make (eeekkk) and is always our go to person for everything. Jessica was great too! Approachable, friendly and flexible with changes. Ski Safari isn't necessarily the cheapest company to use but the quality of advice, service and customer care is excellent and worth paying that little bit extra.
Jacqui Skoyles
14th February 2014
A group of 8 of us have just returned from holiday in USA this is the first time I have used Ski Safari and I have to say we couldn't fault the arrangements. The hotel in San Francisco was fab, the property in Lake Tahoe was amazing, warm and cosy and plenty of room to relax after a hard days skiing. Finally Las Vegas, we stayed at the Bellagio Hotel and I'm so glad we chose this hotel it's beauti…
Heather Fraser
13th February 2014
Ski Safari will happily tailor a ski holiday to your needs. They are very helpful and better priced than the competition. I would happily recommend them and will use them again for the next Canada trip. Great service and helpful staff!
Nik Saunders
11th February 2014
Excellent service overall. My special thanks to Victoria for all of her help in organising (and re-organising!!) the holiday and heli-skiing. I look forward to next year's holiday!
Owain Baker
29th January 2014
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