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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great experience once again with booking this holiday and with last minute changes once we were in resort. A particular thank you to Hannah who was always willing to chat and discuss options.
Andrew Broughton
18th March 2016
James in particular was incredibly knowledgeable and helpful and really made the whole trip happen. In addition it was great value for money.
Sally McKone
18th March 2016
Very pleased with our trip, couldn't fault anything, would definitely use Ski Safari again, loved the little extras before the trip. Thank you very much.
Christian Smith
18th March 2016
Excellent personalised service, but not at an inflated price. They got us the holiday we wanted in Park City, but with more convenient flights than a big package tour operator, nicer accommodation and a longer stay for virtually the same price!
Amanda Heath
15th March 2016
Very helpful and eager to answer all queries. Out transfers etc were all well arranged. We encountered no problems at all.
Sarah Jackson
15th March 2016
Excellent, knowledgable and helpful at every stage of the process from thinking about where and when to go right through to the end of our holiday. I felt that I had very personal service, nothing was too much trouble and all queries were answered very promptly. I will recommend Ski Safari to friends and family in the future.
Caroline Lawrenson
15th March 2016
We have used the company for two holidays and both times have received good service, helpful advice and all organisation (pick up/drop offs, hotel, ski hire etc) has worked really well.
Mary Martin
15th March 2016
As repeat customers we have become used to your excellent and personal service. Once again this year did not disappoint.
Colin Rowe
15th March 2016
We have used Ski Safari three times now. Each time everyone has been so helpful, choosing hotels that suited our needs. Service above and beyond the call of duty!!
Sue Thomas
14th March 2016
All together fantastic service. Would highly recommend.
Holly Patterson
14th March 2016
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