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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

I have been meaning to write since we came back to say thank you so much to everyone at Ski Safari for working out such a great first ski holiday for us. It was fantastic. From Sam first suggesting Geilo and finding such a great location at the Forest Cabins; Sheila and Victoria for talking us through all the lift hire, lessons, equipment etc which was so easy on the Monday morning and very effici…
Melissa Bartlett
27th April 2016
We had such a great time that we're trying to book again for next year!
Emma Barnes
26th April 2016
We were especially impressed with our tour coordinator, Victoria Davies, who had sorted out alternative travel arrangements to the resort when our flight times changed and had priced several options and took all the hassle away from us. The customer service and attention to detail that we received were second to none. It was also really nice to speak to people who actually knew the resort. Thank y…
Linda Ellmore
26th April 2016
Ski Safari have been extremely helpful regarding all aspects of our trip. They kept us updated with any flight changes and all of our check-in and transfers were seamless. We would definitely use Ski Safari to book another holiday.
Charlotte Bedford/Ormrod
25th April 2016
Ski Safari's staff were friendly, knowledgeable and helpful. The information pack they sent out included everything you could possibly need - including piste maps!
Chris Tett
24th April 2016
Fantastic! Perfect, from responding to the initial enquiry within 24 hours, suggesting a previously unheard of resort, and then finding a really good value holiday. Really helpful answering pre-holiday questions, and some lovely touches to make us feel looked after. Highly recommended.
Melissa Christopher
22nd April 2016
Great advice before the holidays as always. Thanks Ski Safari.
Bonita Ho-Asjoe
21st April 2016
Absolutely brilliant service - can't be faulted. All staff superb but Andy particularly helpful.
Carol Wright
21st April 2016
I have used Ski Safari in the past when holidaying in the States for lift passes, this was the first time I have used them for the holiday but would definitely use them again."
Karen Wright
21st April 2016
Staff are very informative, nothing was too much trouble, queries solved very quickly. I just wish I could work for Ski Safari.
Jean Mackay
21st April 2016
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