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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Andrea was very helpful in terms of guidance on Niseko - not only the mountain, accommodations, etc but also on extras such as the cat skiing and hiring a guide.
Jeff Largey
4th February 2017
Staff always helpful and give good advice on choices. Was planning on going back to Pan Pacific Village hotel, but prices rose by a lot compare to last year. Speaking with Andrea Selig she help us choose the Summit Lodge and also got us a room upgrade to the Executive room as we were looking for something comparable to the Pan Pacific. Everything was dealt with quickly and efficiently.
Pierre Vellin
3rd February 2017
Sandra Jennings - Whistler
Ski Safari were brilliant. I am very fussy and don't put up with any nonsense. I couldn't fault them. Professional and knew what they were doing and lots little touches which made you feel important to them.
Sandra Jennings
2nd February 2017
Zeljko Popovic - Nozawa Onsen
We give 10 for service provided by Ski Safari! Excellent advise and recommendation given by Andrea and her team, we really appreciate it!
Silvia Popovic
1st February 2017
The service is very good - queries are answered promptly and comprehensively. You would have got a 10 if you had managed to get The Aspens to deliver on a room with a view.
Jon Dunkelman
1st February 2017
Has been excellent from start to finish and even when we returned from the holiday, wouldn't hesitate in booking again.
Paul James
31st January 2017
Carolyn Evrall - Panorama
Thank you to all concerned with the organisation of our ski holiday to Panorama, which went without a hitch. Thanks as well for the homecoming gift. Our accommodation in the Springs condos was comfortable and convenient, being ski in/out with direct access to the outdoor hot pools, a fun way to ease the limbs after a day on the slopes. The condo was also less than 500 yards from the resort centre.…
John Evrall
31st January 2017
Great advice on booking.
Alex Fuller
31st January 2017
Very good knowledge of the US ski scene. James knew Steamboat personally and even recommend the specific condo number in Bear Lodge. His recommendations were key to the best organisation of and excellent vacation. Oh, and the bottle of fizz received on return was a very nice touch!
Ken Hardman
30th January 2017
I like to say a big thanks to Andy Knight for being patient and helpful when booking our holiday. After much debate over accommodation he came up good and we had a lovely holiday. Also thank you to Hannah who answered my queries and kept us updated during the build up to our holiday. I would definitely recommend your company.
Jackie Wilshaw
30th January 2017
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