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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

The best to date.
Paul Ericksen
9th February 2017
The service we got from Luke Dorking was outstanding. We originally wanted to travel to Big White again, but finding the right accommodation was difficult. Luke recommended Sun Peaks as he had been to the resort and assured us that it would not disappoint. He was right. The best all round ski resort in Canada. We were kept informed at all stages and Luke even managed to get Sun Peaks to move …
Geoff Midwinter
9th February 2017
All generally fine, except for the dreadful b/fast at the Grand and the fiasco with Go Alpine. Steamboat was great and the powder fantastic. And we may try Utah next year, but I suspect we are and will always be Breck customers :)
Susan Erb
8th February 2017
We had a great time and for me who organised and suggested we go with you I wasn't let down or disappointed in anyway. Special thanks to Hannah for sorting out a misspelling on one of the flight names and keeping me informed all went smoothly
Harry Barker
8th February 2017
Thank you so much Andy Knights and the Ski Safari Team. Just arrived back from Sun Peaks and Revelstoke, Canada - yet again a fantastic trip. Wouldn't book with anyone else!!!!!
Nicky Hudson
7th February 2017
Excellent. Perhaps a snow report before we left would have pre-warned us of the conditions this year, although by that point there was not much we could have done about it.
Andrew Staton
7th February 2017
Very efficiently organised by Ski Safari and not a thing went wrong. Having used them for many years now I have absolute faith in booking with them and look forward to any communication as they are so knowledgable, helpful and interested in your future holiday. Excellent. It is a pleasure to deal with them.
Jill Aitken
7th February 2017
This is our 5th Ski Safari Holiday and you never let us down. From first enquiry to returning home everything always goes as we would wish. The advice we get is always spot on, Rupert seems to know what we would want before we do (thanks for the hot tub), without any hard sell. Everything is always waiting for us at our hotels on arrival so no need to waste time hunting down lift passes etc. Thank…
Julie Fieldhouse
6th February 2017
Nikky Parry - Colorado
We had a great experience and had the best snow in all my skiing and a very comfortable and easy holiday. Thank you for the great advice and keeping us informed by e-mails. You gave great advice and the season ski pass saved us so much money.
Nicola Parry
6th February 2017
Excellent - hope to be in touch again while we still can!
David Horwood
5th February 2017
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