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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Excellent service
simon smith
16th March 2017
Amazing from start to finish! A Great job by Ski Safari! I have used Ski Safari now for a number of years. I find the prices very competitive but the service and attention to detail is second to none.
Mark Howard
16th March 2017
James has never let us down in putting a package together exactly as we want it. All subsequent service providers have generally come up trumps.
Graham Taylor
16th March 2017
All the way through Rupert kept me well informed and did everything possible when our original hotel suffered the fire 5* service
Timothy Adans
16th March 2017
Always pleasant and professional and always available to speak to on the phone.
LEE PALMER
16th March 2017
Efficient service from knowledgable staff at Ski Safari.
Lorna Montgomery
16th March 2017
Great service from Andrea and Claire as usual :)
Vanessa Spring
15th March 2017
Andy Boyd - Top of Empire Express Chair - Deer Valley - Utah- March 2017
We have just returned Park City, Utah and yet again we have nothing but praise for Ski Safari. The professionalism and knowledge we always receive from the team is second to none. We have booked 6 ski trips with Ski Safari and had an amazing holiday every time. The pre holiday information pack is detailed and clear, leaving nothing to chance. We just have to get out there and ski! Thanks to everyo…
Andy & Anne Boyd
15th March 2017
Great holiday thanks to Ski Safari, weather was mixed though which couldn't be helped! We still skied every day and our accommodation and ski hire worked perfectly. I loved the Prosecco to come home to but best of all was the fact each component of the holiday worked perfectly.
Hilary Claxton
15th March 2017
I was very impressed with the quality of service. My hotel accommodation was changed twice because of a fire at the Mount Royal Hotel. I was kept well informed with the developments and the hotel I stayed in was excellent. I was very impressed with the way my Edinburgh to London flight was rebooked because the initial flight was delayed and I would have missed by flight from Heathrow to Calgary. W…
Alistair Gurr
15th March 2017
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