Skip to main content
Contact us 01273 224060

Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Really pleased with the service and proffessional approach. Easy people to deal with. Victoria in admin is a diamond :)
JIM CLAYTON
18th April 2017
Once again a great holiday enjoyed by our family group of 3 generations!
Colin Rowe
18th April 2017
Ski Safari are always professional and helpful. They give excellent advice on resorts and accommodation. The choice of hotels is superb and it's always exciting when the holiday pack arrives with all the helpful information.
Anne Richardson
18th April 2017
Expectations were met. The trains between Oslo and Geilo did not have a children's area that we could see.
Alexander Letts
18th April 2017
Our whole experience with our skiing holiday was of excellence. We were 14 of us: grandparents, daughters, sons-in law and grandchildren aged 4 to 14. Everything had been well organised and instructions easy to follow. It all went like clockwork.
Lena Semple
18th April 2017
Thought your service was very good. Kat and Kirstin both very responsive and helpful.
Edmund Reed
17th April 2017
Excellent knowledgeable service everytime. Staff know the resorts in detail from their own holidays there! Great support throughout the booking and holiday - highly recommended​. Can't fault it.
Tony Molyneux
16th April 2017
James River was very knowledgeable about the resort. Very helpful with some late changes to the holiday.
Steve Brade
16th April 2017
Sabine Akerman - Åre
Excellent service. You have somehow managed to combine volume with personal service - difficult to achieve but you have cracked it. Really reassuring to speak with someone who knows a resort and hotels - it is small things like understanding first hand the ease of (or not) accessibility to slopes which can make a huge difference to the experience. We liked the way you filter - and start with Andy …
William Akerman
15th April 2017
Excellent service from the ski safari team. We had read an article in the press about ski safari and were impressed by their local knowledge of Sweden and resort recommendations when we rang, Andy Hemingway was extremely helpful with answering questions and making recommendations. The trip was one of the best ski holidays we have had and everything went very smoothly from transfers to Copperhill a…
Elaine Johnston
15th April 2017
Previous reviews More reviews