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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Everyone I spoke to was very helpful and patient and knowledgeable.
Jennifer Smith
11th January 2018
James was great.
Serena Cowell
10th January 2018
Excellent service from everyone I spoke to especially from kat who showed great patience. Got offered lots of options within my budget which I liked. Everyone was very helpful (even after I hadn't checked the documentation properly re our return transfer).
Daniel Simpson
10th January 2018
All the staff that dealt with my booking for first enquiry, multiple questions & emails, up until after had been fantastic & helpful, really sold the booking for us as no question was stupid or un answered. Would book again in future with Ski safari due to this.
Ashley Hunt
9th January 2018
Alison Dean - Geilo - 16 Dec 2017
The service we received from Ski Safari was excellent. The voucher system worked very well for us and the holiday ran very smoothly.
Alison Dean
8th January 2018
Very good - well done.
Steve Malpass
8th January 2018
Very good, compared to other agents you rate very well
Keith Finnett
8th January 2018
Great service already recommended you before travelling
Sue Stratford
8th January 2018
Genuinely feels like the customer comes first and receives a personalised service. We were subject to appalling service from a large ski operator in the 2010 Heathrow airport closure debacle, we heard how well Ski Safari had helped their own customers who were affected. From that point onwards we have booked with Ski Safari. The only exception being if we were going to a European resort that Ski S…
Nicki Grundy
8th January 2018
The service we received from both Andy and Hannah was excellent. Managing two different families and bookings. The lift passes, ski hire and transport voucher were all excellent and everything worked without question when we were in resort. Thank you.
Samantha Molineaux
8th January 2018
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