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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Five people at the summit in Banff © John Adamson 27 Jan 2018
Proactive advice and booking process with Ski Safari was super impressive. Prosecco just before the off was also a nice touch, thank you.
John Adamson
16th February 2018
Very friendly and helpful staff.
Kevin Harness
16th February 2018
Overal excellent. The communication and help given by Andrea and Hannah in helping set up the trip was first class, very much appreciated.
Andrew Corner
16th February 2018
As in previous years I cannot fault the service given by Ski Safari.
Ian Ramsden
15th February 2018
Excellent service from Ski Safari everything ran like clockwork. Stöten is a beautiful resort, small but perfectly formed. Some lovely gentle runs which allow you to perfect your style and enjoy the scenery. A word of warning when it’s windy it’s freezing at the top of the lifts! All the people who work there are very friendly and helpful, a great atmosphere. One downside, we stayed in Pistbyn apa…
Paula
14th February 2018
Helen Cole - Sun Peaks - 28 Jan 2018
Ski Safari provide a well informed, efficient service. We are repeat customers and our next ski trip, to Sweden, is already booked with, of course, Ski Safari.
Gary Cole
14th February 2018
First class from start to finish. Will use you again and recommend.
Trevor Lee
13th February 2018
Excellent customer service all the way through the booking process and beyond. Suggested accommodation and gave us advice on how North American resorts generally work as we've only boarded in Europe before. Saved us money by suggesting not to go for breakfast at our hotel and instead, getting breakfast in the village. Lovely surprise to have a knock at the door for the delivery of a bottle of pros…
Laura Dunnell
13th February 2018
Great service lovely staff thank you for sorting everything out. Victoria Davies was our contact and she was fantastic, helped with everything thank you so much.
Gail Harris
13th February 2018
Helen Barugh - Big White - 24 Jan 2018
Service from Ski Safari was excellent. I only score 8 as the weather was poor (which is out of everyone's hands) so we only skied half of the time we were there. There was a real limit to other things we could do if we couldn't ski. Perhaps the accommodation could offer more board games etc.
Helen Barugh
13th February 2018
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