Skip to main content
Contact us 01273 224060

Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great service again from James. Always 10 out of 10.
Chris Corrigan
20th February 2018
What can I say that hasn't been said before - really great service and advice. Staff (Andy Knights, but don't tell him his ego doesn't need any more fertilizer), take their time to get to know their customers and make suggestions and advise accordingly. The support staff, (Hannah) again are great, really efficient. Thank you so much for making booking our holidays part of the trip.
Nicky Hudson
20th February 2018
Very efficient and helpful service after the initial booking.
Alan Butel
20th February 2018
Overall very good. The only negative was that our room was not ready for more than an hour after our expected check in time. After a long day travelling with young children this was difficult. Everything else was excellent
Neil Barua
20th February 2018
Very helpful. Kirsten performed above and beyond the call of duty when we could not get a transfer organised.
Chris Duckett
19th February 2018
Good personal service, excellent value. Thanks for the loyalty gift.
Andrew Walsh
19th February 2018
Faultless.
Penny Martin-Fagg
19th February 2018
Mark Thewlis - Hakuba - 27 Jan 2018
I can't recommend Ski Safari any more super team, the boss should be proud of the team, a nice local company in the same town as me, shop local is my moto and I'll stick by it fully!!! They also sent out a nice bottle of prosecco great touch.
Mark Thewlis
18th February 2018
We have been before with Ski Safari when we had the holiday of a lifetime spending 3 weeks in Breckenridge. We have just returned from a great trip to Big White in Canada and once again, we cannot fault anything that Ski Safari did for us. Thanks must go to the two Jades who were both really helpful via email and telephone. The only downside for us was the fact that we had to get 3 flights to g…
Jeanne Knowles
18th February 2018
Very good service.
Andrew Hatcher
16th February 2018
Previous reviews More reviews