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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We have used Ski Safari now for over 15 years and have always found them to be excellent. We have recommended them to friends who have had the same brilliant experience. James Rivers has looked after us superbly over that time often making recommendations which have proved to be exceptional. I think he know our skiing habits better than us!! I can not recommend the firm highly enough.
Martin Irisarri
25th March 2018
Everything was of a very professional standard. Can not find fault.
Philip Morris
25th March 2018
Excellent as ever.
Margaret Beattie
25th March 2018
Fantastic service from start to finish.
Elizabeth Speak
25th March 2018
You managed to get us a package to the resort we wanted at short notice when others couldn’t. The follow up and documentation were first class and we won’t hesitate to use you again.
Bob Will
25th March 2018
Helpful, knowledgeable, cannot fault.
Judith Turner
25th March 2018
Excellent from the outset, James gave us good advice on the resort and accommodation, flights and booking extra legroom which was a great tip! We've booked with Ski Safari the last two years and I also want to mention how great Hannah is at answering any random question I may have! Also, although we had no rep in our resort, this really doesn't matter as you can email the team and get a very pro…
Jane Hamlen
25th March 2018
I would normally choose 9 however I don't feel I can fault Ski Safari at all it would be unfair not to rate as a 10 everyone I dealt with was excellent and the trip went very smoothly. Would definitely use again!
Rachael Morris
25th March 2018
Michelle Hird - Nozawa Onsen - 03 March 2018
Extremely helpful every time I phoned or emailed, nothing was too much trouble, very professional. I would like to thank Andrea and Hannah for all their help in making it a stress-free holiday especially as this is the first time we have done anything like this as we usually do a package tour and book face to face.
Michelle Hird
25th March 2018
Information provided about the trip from point of sale to resort was excellent.
Dolores Thomson
25th March 2018
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