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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Very good.
Morag O'Dea
29th March 2018
Gabriella Manning - Whistler Vancouver - 14 March 2018
Friendly, helpful and quick responses.
Gabriella Manning
28th March 2018
Great Service with very good accommodation. We had a well organised and detailed itinerary which was essential to our movements and holiday being as enjoyable as it was.
Andrew Otoo
28th March 2018
Great service. Everything was organised for us so we had no need to worry about getting there, the accommodation or any of our excursions. Very well organised with helpful updates from staff throughout booking and pre holiday.
Hannah Churchyard
28th March 2018
Each member of staff I dealt with were extremely pleasant and helpful and went out of their way to help you. You do not get this with any other company and I would have no hesitation at using Ski Safari again in the future.
Jeanne Knowles
28th March 2018
Excellent at all levels leading to stress free planning and enjoyment of the holiday itself.
Peter Allen
27th March 2018
Anne Cooper - Geilo - 19 Feb 2018
Excellent service from my first phone call right through to all the tickets and instructions. Couldn't fault it. the only hiccup was our transfer from the train to the resort but I suspect the fault lay with the resort rather than Ski Safari.
Anne Cooper
27th March 2018
Excellent - Victoria was brilliant - it felt like a personal service from someone who was actually interested in our holiday.
Andrea Webster
26th March 2018
This is at least the 4th time I've booked with Ski Safari - previously in Europe and Canada - and I've never been disappointed. The staff knowledge of various resorts always seems to result in a great fit for my specific requirements and I've always found the price to be competitive. I come back year after year and will continue to do so.
Sarah Bolton
26th March 2018
Very good. Any complaints nothing to do with you.
Mitch Webster
26th March 2018
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