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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Continually an excellent service.
Steve Burnley
10th April 2018
I have used Ski Safari 8 times over the last 15 years or so - always a great service, staff have personal knowledge of accommodation & ski areas & have always made suggestions that seem to make the experience just perfect - thank you.
Rick Barnes
10th April 2018
Excellent.
Julia Scarth
10th April 2018
All staff very helpful from initial enquiry about the holiday, throughout the booking process and during the holiday when changes needed to be made to return flight due to injury. The service was very personalised at all times.
Paul Donovan
10th April 2018
Yep, good as always.
Jon Burtenshaw
10th April 2018
Dawn Corlett - Trysil - 24 March 2018
I found Ski Safari to be an excellent firm with staff who seem like they really care about their customers. They had good knowledge of the resort and gave good advice. Each time I contacted Ski Safari they seemed to know who I was and this made the whole experience an enjoyable one. I did have to contact Ski Safari a few times because we decided on Trysil then there was no direct flight back on…
Dawn Corlett
9th April 2018
Excellent throughout.
Stephan Peters
9th April 2018
Perfect, perfect holiday. Nothing could have been better. Thank you, as always.
Sarah Wood
8th April 2018
Utterly professional from start to finish. Iglu salesman unable/couldn't be bothered to write a coherent email. I phoned Expedia with a question and they were only interested in taking me to the booking stage. Ski Safari quote email is very well written and sealed it for me.
Andrew Donaldson
8th April 2018
Andrea put a perfect tailor-made itinerary together for us after only a very quick phone call.
Janette Dyson
8th April 2018
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