Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

This was our first time skiing for the whole family and Ski Safari recommend the perfect location for our needs. The hotel was fantastic, the food amazing and the ski instructors brilliant, the poor guy who ended up with the whole family is probably the most patient person I've ever met. Thank you so much for recommending and organising, those first time skiing memories that have been created wil…

Cara Albrecht

8th May 2018

On a previous skiing holiday, we met people who had booked through Ski Safari and gave glowing recommendations about the company. Our expectations were therefore high when we contacted Ski Safari about a two week trip to Japan, to include some time in both Tokyo and Kyoto. Our expectations were more than met. The accommodation selected was excellent in both quality and location; the travel arrange…

Iain Noble

8th May 2018

Very good, informative service. Asked for upgrade information post booking and nothing was too much trouble for Jade-Marie, she was very helpful.

Jill Grey

7th May 2018

Excellent service from start to finish. Rupert and Hannah, who were our main contacts were extremely knowledgable and helpful. They were able to give good advice, sort things out and had the patience to put up with and answer all our daft questions. Very impressed. Thank you.

Adam Holmes

7th May 2018

Amazing service and knowledge from start to finish. Seamless. We had the best holiday ever in Norway - the resort and hotel recommendations were spot on - and have just booked to go back again. This is the third time we have used SS and yet again the team went above and beyond to make it a memorable experience for all the right reasons. Thank you!

Sally Booth

5th May 2018

Arrangements were great throughout - it all ran like clockwork - everything was included and pre-arranged, that should have been - therefore no unpleasant extra charges in-hotel for example.

Paul Ross

2nd May 2018

Top service throughout. So good we are now doing a repeat booking for next year.

Andrew McDiarmid

30th April 2018

After the trip to Hemsedal I am booking my Honeymoon through Ski Safari. Andy was instrumental in making the holiday as excellent as it was and I will now be using Ski Safari for all Ski Trips. This is a company which really does understand customer service.

Mark Gibbs

27th April 2018

We found the staff at Ski Safari very helpful and all went smoothly.

Pat Whitowrth

27th April 2018

Excellent service from the outset. Extremely knowledgeable staff who were able to tailor the perfect holiday for our family at a reasonable price. My concerns about travelling and skiing with a young family were firmly dispelled by our holiday which was due entirely to the wonderful service provided by Ski Safari.

Sarah Webster

25th April 2018

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