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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Perfect.
Mel Hurst
4th January 2019
We had a health issue on a previous trip (at airport) which Ski Safari advised and handled very well. Trust is important to us and we know that you are a good holiday operator.
Andrew Morrell
4th January 2019
Excellent, responsive service from both Ross and Victoria. We have booked 3 family skiing holidays with Ski Safari and are in the process of booking another. They make it very easy, the staff are friendly and knowledgeable and nothing is too much trouble.
Jennifer Carnegie
4th January 2019
Great communication and well informed staff
Anna Bannister
2nd January 2019
Simple and efficient - thank you. Everything went to plan.
Elisabeth Lovering
30th December 2018
Excellent - great customer service. Only the car hire experience detracts from a 10/10 for the holiday.
Juliet Alexander
27th December 2018
Once again we have just finished a wonderful holiday much helped by the excellent team at Ski Safari, who made everything so easy for us. We have used them for 5 holidays now in Japan and Canada, and would definitely recommend them, as their personal and tailored service is excellent.
Peter H
27th December 2018
Service was very good. We dealt with Andrea and Kathleen and both were helpful and courteous. The travel pack was very useful - all the booking info and times for travel etc were spot on, the resort guide gave us a great head start as well. The bottle of fizz was also a nice touch.
Kieran Butler
23rd May 2018
We had a complicated booking, 2 apartments from you to coordinate with another for Australians. All went well. Suggested change of dates to give longer for same money. Knowledge, help, keeping us informed; really excellent company.
Mary Evans
17th May 2018
Very helpful, meet all our requirements and gave various alternatives, explained various options. Very prompt replies to e mails.
Simon Lindsay
11th May 2018
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