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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

All went smoothly.
Morag O'Dea
12th March 2019
Having travelled with you on several occasions, we never look at an alternative. We know that we can trust you on service/price and advice.
Frances Jones
12th March 2019
Appreciated the ability to deal with minor questions before departure. Also things like booking the season pass instead of a week's pass, and hiring skis in Frisco not Brecks.
Miles Firth
12th March 2019
Over the years I have dealt with several Ski Safari staff and the service has always been consistently excellent. From their knowledge of the resorts and advice given to accommodating changes to itineraries, logistics and extras.
Paul Diggins
12th March 2019
Knowledgable.
Michael Gough
11th March 2019
Love Ski Safari - Everyone involved with our trip this time and previously have been wonderful.
Noel Salmon
11th March 2019
As per separate email, very efficient, helpful and good local advice.
gordon craig
10th March 2019
Just back from a brilliant skiing trip to Whistler & Vancouver. All down to Ski Safari's knowledge, organisation and friendly staff. Many thanks.
Paul Hartrick
8th March 2019
An excellent service, our holiday was so well organised that it could not have been better. It made skiing with 3 young children easy which is quite an achievement!
Sarah Webster
8th March 2019
Hannah was extremely helpful in arranging and then rearranging our lift passes for Deer Valley. All the holiday details come in a clear and timely manner.
Anne Foord
8th March 2019
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