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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

The service all the way through felt very personal and special thanks to Caroline and Kathleen who answered all questions quickly.
Anne McDonald
11th April 2019
Our Ski Safari trip take shape on a 2 year planning and cycle to the top ski resorts of North America. Our trips require a multi resort ski experience. Ski Safari have provided our trips with their management experience of flight, accommodation, & car rental of high quality. The staff bespoke our needs, and provide alternatives plus additional advice on ski pass combinations to get the upmost out …
George ALAN Croser
10th April 2019
Very good, as always. Thank you.
Jackie Day
10th April 2019
Special mention for Andy Knights who was kind enough to hold over our initial booking and deposit for a year following my husband's redundancy. Now happily re-employed and we made it to Whistler this year with all our lads. Very special time.
Jan Phillips
10th April 2019
Always top notch.
Sue Wheatley
9th April 2019
The usual excellent pre planning advice, follow up communications about flight time changes and booking extras and provision of vouchers etc in the ski pack.
Jane Ashford
9th April 2019
I would use Ski Safari again for their knowledge of the ski areas and speed of response. I liked having all my documents produced for me in advance in a nice pack :-)
Angela Curnock
8th April 2019
Always friendly and super efficient. Rupert has organised 3 holidays for us and we hope to travel with you again next year.
Alison Hosken
8th April 2019
I was pleased with the overall service provided by Ski Safari. Helpful, knowledgeable, professional and always willing to find requested info or answer any questions. All travel connections and bookings were made and worked well. I would and probably will, use Ski Safari again. The reason my holiday was only a 4 was weather!! (not in your control). I travelled to Japan for powder and got none. Ove…
Paul Coll
8th April 2019
Thanks for arranging an amazing 3 resort, 2 state skiing holiday for us. Getting us into the Limelight Hotel for a bargain price and the Creekside room of the Rustic Inn really made our trips. Your suggestions to visit Grand Targhee and Yellowstone were excellent.
Dion Daniels
7th April 2019
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