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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Ski Safari made great recommendations which were really tailored to what we were looking for and gave support and help throughout - everything was taken care of all the way through.
Stephen Foster
25th February 2020
Ski Safari offered a smooth and outstanding service of transfer. Our train was cancelled on the way back due to back weather conditions and Ski Safari were super efficient in arranging a bus from Geilo to Oslo.
Fernanda Lapolla
25th February 2020
Fantastic service! We cannot praise you enough for all the preparation that went into our holiday making it stress free. It’s comforting to know trust we can call you with any issues and they are immediately rectified! Given that we were complete novices, Ski Safari thought of everything to make the holiday as stress-free as possible. We were particularly impressed with the planning and the fact t…
Trudie Sparkes
24th February 2020
Great service yet again from ski safari. Our 6th ski holiday through them.
Cheryl Dadd
24th February 2020
Mark Bicknell - Japan
Web site contains all relevant info, but you can’t beat speaking to a person. Andrea was excellent and having lived in Japan had some good insights when discussing our itinerary initially. Hannah and Amy handled the admin subsequently, again all very efficient and friendly.
Mark Bicknell
24th February 2020
Friendly, knowledgeable, listened to what we were looking for.
Kathryn Hingston
24th February 2020
Very satisfied. Easy and efficient to book, changes dealt with promptly and when we had issues due to flight being cancelled super helpful even though it was out of hours,
Caroline Richardson
24th February 2020
Helen Ahlheid - Myrkdalen
Ski Safari provided us with an excellent family skiing holiday. We'd never been to Norway and the call with Andy was great to get a better impression of the options available. His hands-on knowledge of both location and what it means to ski en-familie was very insightful. Pre-trip information was useful and upon arrival at Myrkdalen the Ski Safari touch came into its own; Easy check-in; Ski hire p…
Helen Ahlheid
24th February 2020
Excellent help as always. It’s reassuring to know that we are getting the best advice for our family.
Caroline Saint
24th February 2020
James, as always very helpful and accommodating - we will book again with you next year and continue to recommend Ski Safari to all our friends!
Stephanie Corrigan
24th February 2020
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