Why choose Ski Safari?
customers would travel with us again, and gave us
for overall satisfaction
We use our first-hand knowledge of the resorts and properties we offer to get you exactly the holiday you want. Unlike many companies we do not have our own chalets or hotel and flight allocations that we must try and sell. We simply listen to what you want from your holiday and advise you on where this can be best achieved.
It is not just about knowing which resort or hotel will be best for you, it is about knowing how their pricing and any special offers work – in short, knowing where you will get the absolute best value for your money. It takes years to acquire this kind of understanding – so it is well worth saving yourself some time and giving us a call! Here's a little more about what we do, and what our customers said in our winter 14/15 customer survey.
"I have used Ski Safari again this year and had another fantastic holiday. The staff are efficient, friendly and extremely helpful. The service is great which makes your holiday totally stress free. They have great knowledge of the resorts and accommodation available, therefore I always trust their recommendations and have never been let down. Will definitely be using them again.
"Our first time using Ski Safari and what a great experience. The staff are very knowledgeable and helpful. They really took the time to understand our needs, so they could tailor the trip to us. We had a fantastic holiday, not least because we got engaged half-way down a ski run!" Claire Martin
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Excellent customer service
We are not a call centre! We are a small team and you can always talk to the same person about your booking.
- We aim to provide the highest possible standards of customer service.
- We receive excellent customer feedback and pride ourselves on having a high number of repeat bookers.
- In 2014 and 2015 we received the highest rating of all UK tour operators scored in the Ski Club of Great Britain's Consumer Research Survey with an NPS score of 79 in 2015.
of customers rated our SERVICE as good or excellent
"Excellent service from all the Ski Safari team - friendly, professional and knowledgeable at every stage from our original enquiry through to aftersales care. Nothing seemed to be too much trouble." Debbie Binks
"As far as I am concerned, you offer the best ski holiday service we have ever known. Your attention to detail and to customer satisfaction are first class. As with our two previous Ski Safari holidays, this one was magnificent." Janet Clifford
First-hand knowledge & advice
We only sell resorts that we have skied and/or stayed at.
- In dealing with some companies you will be speaking to non-skiers and people who haven't even been to the resort you're interested in!
- Each winter our staff visit as many resorts as possible, so you can be sure that the advice you get from us is up to date.
- You will also find it meaningful - for example, where we believe a certain room type will be too cramped, or a car size too small we will tell you and advise what would be the best option.
of customers rated our ADVICE as good or excellent
"Wonderful - from the first phone call to the last contact a few days before travel. The recommendations we were given were spot on. The service was efficient, warm and helpful. Will definitely use again and recommend to friends."
"Ski Safari once again proved to be the font of all knowledge, and their expertise saved us a lot of money on our trip. Always helpful, always friendly and always very quick to respond to queries. Customer service as it should be!"
Value for money
- We have strong, personal relationships with all of our resorts and properties and negotiate hard to ensure you get the best special offers and excellent value for money.
- We will always advise you of the options that offer best value for money.
rated our PRICES as good or excellent
"Fantastic first class service by the Ski Safari team again... that's why we will be back again next year. Simply the best as what they do - driving a first class value for money holiday... every time!!!" Shane King
"We would always book through Ski Safari to ski in North America. The knowledge and experience of your staff is second to none and the prices are always very competitive." Margaret Close
Flexibility & choice
- We offer a genuine tailor-made service with flight departures every day of the winter from most UK airports, for trips of any length.
- We have a huge selection of accommodation suitable for all party sizes and all budgets.
"We are delighted with the advice you provided to help us put this road trip together; it helped make a dream trip round the powder highway. We are already planning where to revisit and what should go on the shortlist for next year! thank you so much for the expertise that gave us a perfect trip!"
"A tailor made holiday just for us where nothing was a compromise and everything was exactly what we wanted, when and where we wanted it."
More than just skiing holidays!
- Our holidays are so much more than just skiing holidays!
- We offer a range of multi-resort Ski Safaris (our speciality - allowing you get a real feel for the country you're visiting), as well as city add-ons, Sun and Ski twin centres (perfect for honeymooners), heli and cat skiing, ski clinics and courses to name just a few.
"We had the most fantastic holiday in Tremblant and NYC, thank you. All the flights worked perfectly, enormously extravagant cars were there to meet us at all the right times, ski passes were organised etc. I am amazed you managed to organise the whole thing on a budget that would not have got us very far in Europe. Where shall we go next?"
Brilliant service throughout. We had one problem whilst we were away but it was sorted out really quickly. Was easy to book skiing and Jamaica as one package, didn't find another company that offered this. Great honeymoon.
Check out all our holiday ideas »
100% financial protection for holiday packages
- All of our holiday packages are protected whether they include flights, or are accommodation-only arrangements.
"Very impressed with the service offered by Ski Safari, especially when coping with changes to the holiday due to an injury. Excellent - will use them again." Charles Jackson
"Cannot speak highly enough of your staff in their efforts when my flight out was cancelled the day before. would certainly recommend to anyone else."
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