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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Sadly, a lot has changed in the world in the last two years. Fortunately one thing that has not is Ski Safari. It continues to operate as it always did to provide a great service from start to finish. It operates as many companies used to, but sadly not many do anymore. Customer service is the top priority. Quick responses to all mails and questions - and all questions answered with the required i…
Geoff Maguire
25th February 2022
The quality of service was excellent overall. The team were knowledgeable, friendly and super helpful. We felt extremely prepared for the holiday with all the information, etc and had a fabulous holiday. Very good value for money!
Kim Birnie
25th February 2022
This is our third year with Ski Safari and, again, we cannot fault their service. Even when we faced flight delays and lost baggage due to a baggage handler strike, Ski Safari were available out of hours and made sure they did everything they could to help us. They’re advice and recommendations for our large group of families has always been spot on! We look forward to book our ski trip next throu…
Gillian Kirschner
25th February 2022
Excellent as always. In these difficult times for the travel industry they responded to cancellations and changes efficiently and with good humour. Shout out for Victoria and Andy K.
Clive Greenhalgh
24th February 2022
Always get good service from all the Ski Safari staff.
Sarah Adams
24th February 2022
Trysil, Norway - Liz Fewtrell - February 2023
Really impressed by Ski Safari. It was pointed out that I had booked adult ski lessons leaving my kids unsupervised- great spot! Fabulous holiday - I will be re-booking through Ski Safari again next year- if not sooner! :)
Liz Fewtrell
24th February 2022
Brilliant service. Sarah was amazing and Ivan at the resort was brilliant.
Laura Barham
24th February 2022
Enjoyed our holiday very much, as we have a two year wait!
Fay Martin
23rd February 2022
Been using you almost 20 years as you’re easy to deal with, so helpful and knowledgeable and nothing’s too much trouble.
Michele Levy
23rd February 2022
Great service, always answered emails with a good time frame.
Kaden Ivins
21st February 2022
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