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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Really excellent customer care - right through from the enquiry stages through to the departure. Our outbound flight was cancelled due to bad weather but we received prompt and considerate care, despite it being the weekend, to help us reach our destination - albeit, 24 hours later than expected! All of our queries were answered in a timely way by the friendly team. It was the best holiday compa…
Amruta Lacy-Colson
4th January 2023
The team at Ski Safari took a great deal of time to understand what we were looking for. They listened, made recommendations and then helped us adjust the trip based on selections we made. Everything went smoothly and this made for a memorable trip. Thank you for all your efforts and energy.
Gary Denman
3rd January 2023
I almost never give a 10/10 just because there’s always somewhere things can be improved. But damn, it’s close this time :-)
Mark Alker
3rd January 2023
Very good personal service from all ski safari staff.
Mick Salsbury
3rd January 2023
Empty Slopes in Geilo, Norway - Libby Jack - December 2024
Thank you for changing our holiday last minute as Norway hadn’t had snow and making our holiday the best it could be!
Libby Jack
31st December 2022
Excellent service. We were given all the information and advice we required. We would happily recommend Ski Safari and book again.
Amy Green
29th December 2022
Helpful, knowledgeable and available staff. They actually seem to want you to enjoy the holiday, not just sell you one.
Ian Mitchell
29th December 2022
Valuable personal service which was readily available
Charlie Payne
28th December 2022
Great service from Ski Safari would highly recommend.
Lois Dugmore
22nd December 2022
Another great ski trip through Ski Safari. The advisors all have a good knowledge of the resorts and are prompt and efficient in responding to any queries.
Karen Houston
16th May 2022
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