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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

My favourite thing about the Ski Safari service is that I can speak to someone who has direct experience of the resorts and can utilise their knowledge when they are helping to find the right fit for my family's holiday. We've had three holidays in three different resorts with Ski Safari now and each time the recommendations have been spot on.
Alison Wadia
27th February 2023
Ski Safari were great once again.
Charles Gamble
25th February 2023
Ski safari are reliable, friendly and knowledgable.
Lisa Gowland
25th February 2023
Ski Safari have never failed us. We rarely use travel agents but Ski Safari are often the exception. Their knowledge is invaluable.
Ginny Brigden
25th February 2023
Everything worked exactly as we had hoped and had expected!
Colin Rowe
25th February 2023
Family posing top of Trysil, Norway - Trudy Wilkes Thompson - February 2023
Really great company, would happily recommend them.
Trudy Wilkes
25th February 2023
Helpful, friendly, informative yet not too pushy! We've been
Clare Madden
25th February 2023
Insider knowledge on the less obvious ski resorts makes for a fantastic holiday.
Kate Dodson
24th February 2023
We’ve always had fantastic service from Ski Safari on our ski trips to Japan and the USA. Staff are very friendly, knowledgeable and ensure that you have everything you need for a great ski adventure. Excellent value for money too. Thank you again for another wonderful ski adventure.
Steve Cottrell
24th February 2023
Excellent service,
Nicoka Hurford
24th February 2023
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