Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

The service provided by ski safari was both efficient and friendly. We felt that we could trust Ski Safari.

Fiona Douglas

26th January 2024

Ski Safari are an outstanding company as our trip was organised very well. We had everything we needed for smooth transitions when travelling and at the hotel. Agents were knowledgeable and no query was too small. Your service made this a Christmas trip to remember with our young adult children! Such great memories. Thank you! I wouldn’t hesitate to use them again.

Lianne Morrison

24th January 2024

Great advice, helpful staff and nothing too much trouble. We’re very happy with the service which is why we keep coming back. Think this was our 10th trip.

Jackson Sweeting

24th January 2024

Excellent

Ann Kempson

22nd January 2024

This really was a trip of a life time, Ski Safari team went above and beyond to deliver a fantastic holiday. We had absolute confidence that every element would work which meant that it was an incredibly relaxed (albeit busy!) holiday.

Tamsyn Gillan

20th January 2024

Very pleased with the level of service and attention to detail provided by Ski Safari. It was the first time in many years that I have used an operator, and it was the best decision to use Ski Safari. Everything was taken care of and arranged, with no hiccups.

Rory McQueen

18th January 2024

Organised & efficient in the main. One or two details had to be repeated

Heather Galley

17th January 2024

Great service, flexible and responsive. When things don't go to plan, Ski Safari are always there to help. We needed to use the Ski Safari help line out of normal office hours and the service and support was excellent. Great holiday and stress free service.

Mike Whitehead

17th January 2024

Ski safari staff are why we book. Easy to book and well informed. All options considered and shared. Clear emails with all booking details. Easy to book transfers and ski lessons. Thank you

Victoria Curwood

14th January 2024

Really helpful and supportive staff. When our initial flight home was cancelled Ski Safari came back immediately with suitable options and not a bucket load of questions. They just got on with sorting it out and I didn’t have to worry about it. Absolutely brilliant service.

Samantha Benbow