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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great service, seamless organisation and perfectly planned. Skisafari were responsive to all of my random questions leading up to the trip. Felt like a personal service where they actually wanted to help. Great job, thank you!
Mike Barlow
11th April 2026
We had a brilliant week thank you so much!
Laura Molyneux
10th April 2026
Have used Ski Safari several times and it’s my go to provider for great holidays. Their first hand knowledge and experience of what they’re selling is second to none and means you know you’re going to get a great holiday.
Mark Berry
9th April 2026
Chairlift selfie in Voss Norway Elizabeth Kay March 2026
Ski Safari have been so helpful in getting the quote and ideas together to answering questions up until we went. The pack we received was great and the whole holiday ran so smoothly.
Elizabeth Kay
9th April 2026
Ski Safari were excellent, kept us updated and helped with any questions
Martin Saunders
9th April 2026
Chairlift selfie in Sun Peaks Canada Jacqui Skoyles February 2026
Been booking with Ski Safari for over 10years. Not the cheapest ski holiday you will find but you get what you pay for and with Ski Safari that’s excellent customer service, honest advice and a great team who deliver the best ski holidays!
Jacqueline Skoyles
8th April 2026
Knowledgeable personnel of the chosen destination
Clive Ketteridge
7th April 2026
From the first phone call a year before we travelled until the day before we travelled the staff could not have been more helpful. Nothing was too much trouble. All staff interested and cared about your questions and responded quickly.Alwsys finished with any more questions, just ask, you always got the feeling that they genuinely cared. Brilliant service.
Carol Irvine
6th April 2026
The Ski Safari staff were superb from start to finish. Recommending different resorts and reasons why, along with their own knowledege was really helpful especially for us 1st time skiers. They updated us on new pricing and compared 2 holidays so we could easily see where the savings were. We had a few issues on holiday and they were really quick to sort them out, talk to the hotel and deal with t…
laura christie
6th April 2026
Fantastic recommendation of resort based on deep personal knowledge of options. Everything very well organized and clear.
David Wiseman
5th April 2026
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