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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great service, all you need to know. All info as required.
Steve Palmer
25th January 2025
Very helpful when deciding on itinerary and flight options. For 2 families coming from different areas in the UK there was a lot to sort out! Hotels were all great.
Cathy Buxton
24th January 2025
Once again Ski Safari offered and gave us an excellent trip, so much so that one could easily believe the entire company was working just for you thier VIP customer! As far as we are concerned, if we are booking a ski trip we are using Ski Safari. The follow up whilst still in resort is a brave move, if you are a dissatisfied customer you get the opportunity to voice your concerns there and then. …
Stephen Reed
23rd January 2025
Great first experience with using ski safari. From the first phone-call where thoughts and ideas were discussed to recommendations being offered. Quick turn around of quotes and holiday ideas. All special requests were met and arranged including private ski lessons, transfers, stop off at the supermarket enroute and a day trip to Oslo to finish the holiday.
Nikki Lawrence
22nd January 2025
Fantastic service and a great holiday, thank you! All staff responded very quickly to queries and were very friendly, helpful and knowledgeable.
Sarah Lomas-Clarke
22nd January 2025
Seamless arrangements and all queries handled quickly
Kate Baker
22nd January 2025
Travel pack was brilliant for a nervous traveler who hadn’t been to Japan for 15 years. All ran smoothly and when I called out for help, I got it. Clearly the team had personal experience in Japan travel.
David Gubbin
21st January 2025
Please ask your customers to call me so that I can rave about you
Martha Klay
21st January 2025
We can't recommend Ski Safari enough. We didn't really use the website. I chose and booked our holiday over the phone and by email mainly. They made it so helpful and made choosing the right holiday really easy. Sending helpful reminders and we're always happy to answer questions either by email (with very quick responses) or over the phone. Everyone we spoke to was lovely, helpful and we generall…
Ella Gwynn
18th January 2025
Cecilia Lim Soh in Beitostolen
Service is excellent and quick to respond. This is our 1st time skiing so I did ask you more information about provider equipment, you had professional knowledge when responding to me.
Cecilia Lim Soh
13th January 2025
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