Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

All details were well laid out in the travel pack. I like the regular facebook updates of your travels too

Pauline Henry

24th March 2025

As usual, everything expertly prepared and executed

David Allen

24th March 2025

Simply the best travel agents (skiing or not) I have ever used. Andy Knights (who my wife and I dealt with) is unbelievably knowlegeable about the itineraries he offers and is happy to share his knowledge to enhance his customers holiday experience. This is neither the first nor last time I will travel with them and would readily endorse them to anyone planning a ski holiday.

Angie Brown

23rd March 2025

We have used Ski Safari for years and have never been disappointed. The staff are so friendly and knowledgeable. I think that comes from the fact that have visited most of the resorts that you would be interested so rather than reading about it, can talk personally about their experience. They always try to get you a good deal which meets your specific specifications. They maintain contact. Their…

Claire Patterson

23rd March 2025

Excellent service, helpful, knowledgeable and listened to what we were looking for. Felt the holiday was tailor made to our requirements rather than being pushed towards what the company wanted (as we had experienced with another travel agency)

Diane Robertson

21st March 2025

From initial enquiry to a “how is the holiday going?” email during the trip Ski Safari proved up to the task in highlighting options to us.

Andy Jackson

20th March 2025

All ski safari staff seem to have a good knowledge of their product and are a pleasure to deal with. We've booked with them for a few years now

David Scothern

18th March 2025

We have used Ski Safari for many years and have always had good service and enjoyable, hassle-free holidays

Anne Foord

18th March 2025

Amazing customer care with prompt emails an calls. Lots of advice and knowledge about each resort and very patient with all my questions, Great work from Ski safari as usual, this was our 4th trip with them.

Gigi Ho

17th March 2025

We were very happy with the service from start to finish. It felt very personalised. All our questions were answered promptly and we had everything we needed in our pre travel pack

Priya Ford