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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Brilliant holiday. There was no hassle with flight, air transfers, hotel or picking up equipment. Everything was very well arranged.
Fiona Priest
8th April 2015
Very friendly staff that were always helpful and easy to communicate with via email. A truly tailor made quotation that worked perfectly for our family and what we were expecting out of our holiday. Individual attention at all times makes you a truly unique company. Larger travel companies lack the flexibility and genuine travel experience that your company can provide.
Sharon Wakeman
8th April 2015
Another great package put together by yourselves and we would recommend you to other people as we will be using you again next year.
Lucy King
8th April 2015
Another great holiday with Ski Safari.
Vanessa Hackett
8th April 2015
Louise Quincey - Åre
Excellent service from start to finish, everything worked perfectly, thank you.
Louise Quincey
8th April 2015
Excellent communication and quick responses to questions. Logistically, everything worked out just as planned. It is difficult to think of anything that could have been improved.
Bob Helliwell
8th April 2015
Our first time using Ski Safari and what a great experience. The staff are very knowledgeable and helpful. They really took the time to understand our needs, so they could tailor the trip to us. We had a fantastic holiday, not least because we got engaged half-way down a ski run!
Claire Martin
6th April 2015
Top quality from start to finish, very knowledgeable and helpful booking staff, went out of their way at all times, returned calls as promised (rare these days), can't fault them.
Duncan Murray
6th April 2015
Great holiday had by all and Ski Safari supplied great customer service, in the process of booking next years with them.
Rebecca Cleaver
6th April 2015
We have been very impressed with Ski Safari in its organisation of our holiday: we have no adverse comments at all. Thank you.
Kenneth Moore
31st March 2015
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