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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

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The service by the team at Ski Safari is amazing. They really listen to what you want from your holiday and have such an excellent knowledge of the areas and resorts. It was our first time snowboarding as a family and the package provided was just perfect for us. The team offered great advice and were willing to help in any way they could, both before and during or holiday. They went above and bey…
Gemma Canning
4th January 2026
Perfectly customised holiday at a great price.
Sean Davies
2nd January 2026
Everything was slick and well organised and everybody seemed to do their best. One small error with seating on the plane, but we are all wiser now. Overall a great company to deal with in all respects.
Nick Whale
2nd January 2026
We have booked XC ski trips to Norway through Ski Safari for the past 5 years and will continue to do so. The service is second to none. We had to change our arrangements a couple of months before departure and Ski Safari made the process pain-free.
Nicola Thompson
30th December 2025
Fantastic company to use for skiing. Great advice and always so helpful. Would recommend.
Heather Reid
11th May 2025
Fantastic service.
Helen Cleland
11th May 2025
Ski Safari and Rupert in particular, have never let us down; first-class service from start to finish. Apparently, this was our 23rd trip with them, so they must be doing something right!
Graham Ponting
29th April 2025
I believe it was my 8th holiday booked with Ski Safari. The quality of the service so high and in case of crisis Ski Safari coming through so good, I do not even look for other providers. Thanks a lot! :) Perfect. You thought of everything - phone numbers, descriptions, maps, advise.
Olga Charlesworth
29th April 2025
Jade as always was amazing. Had an idea for a last minute break and she knew exactly what we were looking for and found somewhere great within budget and with all the parameters. She went the extra mile in finding the best value option and I always appreciate the detail she goes into checking things for me. Makes it very easy to book another holiday!! All the admin was great too - had to ask for t…
Suja Moore
29th April 2025
Service was second to none. Everything was comprehensive and I felt well looked after. Just a shame the team couldn’t organise the weather too!
Carly Talbot
29th April 2025
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