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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Ski Safari have excelled themselves with arranging our first ever family skiing holiday. We chose Trysil on Ski Safari's recommendation and they worked closely with us to ensure we got a holiday within budget and that hit all our requirements. We could not fault them and Victoria Davies in particular deserves great credit. I'd give 11 if I could...!
Marcus Atkinson
23rd February 2018
Everyone I came into contact with at Ski Safari (especially Jade-Marie) provided timely, polite and all-round exceptional service. I wonder if the need for so much paperwork could be avoided in this digital word; but the processes and overall approach are excellent - have recommended Ski Safari to a number of friends.
Stephen Osborne
23rd February 2018
I would say faultless. Communication and arrangements worked perfectly from start to finish, including helping with queries and adjusting the package to meet some specific requirements.
David Leiper
23rd February 2018
Fabulous personal service and I recommend you all the time.
Suzanne Ham
23rd February 2018
Ski Safari have been very efficient and provided a friendly, personal service throughout. I would definitely recommend them (and have done so already) and use them again. Fantastic service thanks to Jade-Marie and Andy.
Donna Duley
23rd February 2018
Excellent all the way from initial advice and recommendations on resort that would work best for us and how to sort the flight/car transfer etc to minimise tiredness (eg the advice to spend the first night in Denver was spot on as we woke early, left at 4.30am and arrived in resort to change, collect skis by 8.30, so were on lift up mountain by 10am - perfect).
Becky Putnam
23rd February 2018
Very satisfied with service received, always felt support available if needed while we were away. All arrangements made ran smoothly with no hiccups, emails always answered promptly and all documentation received in good time. Found the bottle of prosseco received as a thank you for booking with you very nice touch. In the 20 years we've been skiing booking with companies like Inghams and Crystal,…
Christina Ford
23rd February 2018
Very good service.
Rusn Mills
23rd February 2018
Excellent from the whole team.
david whiteW
22nd February 2018
It was really helpful. We were a big group of extended family.
Sam Raby
22nd February 2018
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