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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

From my first enquiry to our arriving at the resort, your service has been excellent. Loved the little touches, lip salve, prosecco they are lovely gestures that make that difference. When we arrived due to there not being any linen and the emergency number in Geilo for some reason not working, we phoned the UK, Andy took the call and sorted us out within minutes, very impressed and a big thank yo…
Bernadette Brewster
27th February 2018
Always get great service from ski safari. We’ll be back!
Steve Cottrell
27th February 2018
First class - that's why we have come back three times.
Bernie Smith
27th February 2018
Excellent customer service from Kat Bouch.
Toby Wade
27th February 2018
I would book again, no problem. Some lessons to be learnt from this trip but sure it will be better next time.
Stephen Harris
27th February 2018
Claire Cotton - Geilo - 17 Feb 2018
Excellent service. For a first family ski holiday it was important to us to have everything booked and organised so we didn't need to think about it.
Claire Cotton
27th February 2018
Your service was great pre trip. We could have done we assistance on arrival and on our first morning.
David Green
27th February 2018
I spoke to Andy H a couple of times before choosing to go with Ski Safari, and was impressed by his level of knowledge of the resorts I was considering. He was able to recommend the perfect accommodation for our family of 5 ( a self-catering cabin, quiet but really near the slopes) and the resort was just the right size for our mixed ability level of skiing. Really rate Ski Safari, and would use…
Andrea Turner
26th February 2018
Overall no major issues. I've put average for value for money, simply because going skiing during the school holidays feels soooo expensive. I appreciate that this is due to demand, but it still means it is hard to rate any school holiday skiing trip, as good or excellent value for money.
Fionula Weller
26th February 2018
Always thoughtful and dependable.
Malcolm Evans
26th February 2018
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